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Policies and Procedures

Welcome to the landing page for HOPE’s Policies and Procedures!

A policy defines what the rule or goal is, while a procedure outlines how to achieve that goal through step-by-step actions. Procedures are less flexible, and are intended to be followed somewhat rigidly for consistency. Most often a policy can set the stage for one or several procedures.

Key Differences at a Glance:

  • Policy (The "Why"): Sets principles, rules, and expectations (e.g., "All employees must use a password manager") 

  • Procedure (The "How"): Provides specific, step-by-step instructions (e.g., "1. Download the app. 2. Create a master password...") 

From here you can find resources to help you in your role as a Member of the HOPE, Inc. team.

Just click on the links below to find what you are looking for: 

PROCEDURES:

These are the step by step on how to move things along in your daily work. From accounting to asset management it’s the place to go for the nearly 30+ processes to follow to guide our steps. Procedures are internal documents are not to be handed out to the public.

POLICIES:

The policies are the underlying “rule” at HOPE. Whereas a procedure is for the HOPE Team only, the policies here are intended to be handed out if requested.

Policies to Hand Out: